Connectly Knowledge Base & Support
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Find answers organized by topic
Getting Started
Fast setup and onboarding
Account setup
Agent creation
First call walkthrough
Billing portal access
System Features
Detailed function and use cases
Guide to Smart Priority Routing
Setting up IVR menus
Customizing hold music
Integrations
Connecting Connectly to other tools
CRM integration steps
API documentation
Webhook setup
Troubleshooting
Resolving common issues and errors
Call quality checks
Resolving login issues
Status page link
Billing & Pricing
Understanding invoices and plans
How to read your monthly invoice
Multi-currency payment process
Upgrading/downgrading your plan
Admin & Security
Managing users and securing the account
Managing agent permissions
Two-factor authentication
Security policy overview
Top Resources & FAQs
Most popular articles and guides
Understanding the ₦3.50 Per Minute Usage Rate and Local Billing
Billing
5 Steps to Set Up Your First Call Queue
Getting Started
Troubleshooting: Poor Call Quality Checklist
Troubleshooting
Connectly System Status Page (Check service uptime)
System Status
Still Need Help? We're Here to Connect.
We hope you found the answers you were looking for. If you need urgent assistance or
couldn't find your specific solution, use one of the options below to connect with our
team.
Log a Support Ticket
For technical issues or questions that
require in-depth investigation.
Contact Sales
For questions about your plan, billing, or
feature upgrades.
Integrations
View our real-time service uptime and
planned maintenance schedule.
Real-time voice communication made simple, reliable, and affordable. Our platform leverages WebRTC—the industry standard for secure, low-latency browser voice—to deliver enterprise-grade clarity without the enterprise cost.
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